Bluecrest UK LTD operates a 7 day money back guarantee for its products. If for any reason you are not completely happy, you may exchange unused products within 7 days for an alternative item or a refund at the Company’s discretion. You have the right to cancel the contract at any time up to 7 working days starting the day after delivery.
Please ensure you follow our returns procedure – in the first instance call our returns line on 0208 771 2145 to obtain your return authorisation number and details on how to return your product.
Shipping charges are non-refundable and all goods must be returned at your cost.
To qualify for all returns, the goods must be unused. Please can you return items purchased in their original packaging to ensure the product is not damaged on return. Personalised / Special items can only be returned if faulty. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you at your expense.
For your own protection, all items should be returned via recorded delivery or registered courier and are returned at your own risk.
Goods are refunded within 30 days of the cancellation date.
We reserve the right to impose an administration restocking charge on certain non-stock items. You will be made aware of this before returning any item if there is a charge.